This is who we are: Hong Kong

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Meet the tight-knit team of people who keep your cargo flowing. In this first part of our new People series, we get to know Team Hong Kong.

Who: Kylie Lee
What: Sales Manager
Years with Finnair Cargo: 6

“Our team is dedicated to taking excellent care of Hong Kong customers’ shipments.

We operate daily passenger flights and two weekly freighter flights to Helsinki year-round. My role in the team is making sure our business runs smoothly and sustainably.

Hong Kong is one of the world’s busiest airports in terms of cargo traffic. The majority of exports are high-tech items such as mobile phones, tablets and IT components. Air cargo capacity has been increasing to absorb China’s booming trade.  

The Icelandic volcano eruption in 2010 was a memorable experience.  Thousands of passengers were stranded and cargo was stuck in the warehouse. We took immediate action to avoid a backlog. The incident strengthened our team spirit and clients’ confidence and trust in us.”

Travel tip:
“Visit Hong Kong in spring and see the rugby! Be sure to visit the traditional dried seafood shop in the friendly neighbourhood of Sheung Wan.”

Who: Spencer Au Yeung
What: Key Account Manager
Years with Finnair Cargo: 4

“Our team works closely with clients to deepen our understanding of their needs.  The most unusual item I have ever seen is a barrel racing horse!”

Travel tip:
“Don’t miss the Symphony of Lights, a spectacular multimedia show featuring laser lights and pyrotechnics on the Victoria Harbour waterfront.”


Who: Iris Law
What: Customer Service Supervisor
Years with Finnair Cargo: 4

“I support the team by answering inquiries from customers regarding space, connections and special requirements for certain destinations.

I also handle accounting and administrative functions.”


 


 

Who: David Yau
What: Customer Service Agent
Years with Finnair Cargo: 2

“We carefully control the cargo space of each aircraft and always know the up-to-date status of every shipment. We mostly ship electronic devices from China to northern Europe.

I hope to see you soon in Hong Kong! Let me teach you a Cantonese word you’ll need at the market: “Thank you” is “ng goi”(唔該) or “doh tse” (多謝)."

Travel tip:

“Visit the Big Buddha on Lantau Island. If you wake up early due to jet lag, go to a Chinese restaurant for breakfast, which we call ‘Yum Cha’.”

Who: Sandy Wong  
What: Customer Service Agent
Years with Finnair Cargo: 2

“Our peak season is autumn and just before Christmas. I help the team by making reservations and providing customer service to our clients.

The most unusual cargo we have handled is pole vault poles – they’re so long you need a 20 foot pallet!”

Travel tip:
“Keep a jumper in your bag even in summer. The air conditioning in the shopping malls is freezing!”

 

Who: May Jap  
What: Operation Supervisor
Years with Finnair Cargo: 4

 “Traffic usually picks up in September. Most of the commodities we transport come from Guangdong Province, mainly computers and accessories, but also garments.”

Travel tip:
“I recommend Tuen Mun far away from the city centre. There’s a nice beach and you can enjoy a reasonably priced seafood dinner.”

 


Who: Kenneth Lee
What: Operation Agent
Years with Finnair Cargo: 4

“We work hard to maximize cargo capacity. I’ve been working around Hong Kong airport for over ten years. Our main import is fresh salmon from Norway, which happens to be my favourite dish!”

Travel tip:
“You’ll find great local dining tips here: http://www.openrice.com/english.”

 

Who: Jim Lui
What: Operation Agent
Years with Finnair Cargo: 1.5

“Most often shipments contain bare boards and phone parts. The strangest item we have handled was a 6.5 tonne injection mould."

Travel tip:

“Buy a round trip ticket for the airport express and save as much as 20 dollars!”




Text by Silja Kudel
Photos by Stan Kwong

 

Published August 22, 2012

Category: Local features, Finnair Cargo

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