SkyChain on final approach


Finnair Cargo’s next generation cargo management system, SkyChain, is in final preparations for its official kickoff.

Since August 2015, the SkyChain team has been working through a series of implementation milestones that will culminate initially with the acceptance of cargo bookings starting October 11 followed by full cargo operations on November 1.

The launch, in conjunction with Finnair’s Airbus 350 fleet and scheduled completion of the COOL terminal at Helsinki Airport next May, will result in increased cargo haulage capability by fifty percent, a doubling of terminal handling capacity by 2020, the inclusion of new classes of cargo, and enhanced efficiency in cargo operations.

No one left untouched

The SkyChain implementation team includes project managers, representatives from IT, line management, process owners, and in particular, a core group of Cargo Professionals who have moved from being trainees to trainers.

“Our Cargo Professionals have already been training key users, cargo sales staff and Finnair agents since August,” notes Johanna Bagge, Project Manager, who is responsible for SkyChain training and implementation. 

The implementation project is comprehensive if not complex. There are nine simultaneous process streams underway that cover everything from sales and booking cargo to document handling, terminal handling, and even ramp operations.  

“During August, we reached out to Finnish forwarding agents with three info sessions, which will be followed-up soon with a workshop to include Finnish forwarding agents' trucking companies,” Bagge explains. “We have also been producing a library of hands-on videos showing how to use the system.  They have been well received.”

One way of doing things

While the process streams continue forward and customer engagement is stepped up, the SkyChain team assigns high priority to getting the entire Finnair Cargo organization on board to the concept of ‘one way of doing things’.

“It’s probably our single most important internal message,” Bagge insists, “and also very challenging to realize. It means that we create a culture of doing things in a certain way, and that we do what is necessary to harmonize all of our processes.”

As launch day nears, attention is now heavily focused on a user pilot, learning from early feedback and assembling a ‘go-live’ launch team ready to go on Day One.

“We are getting there,” says Petteri Hellén, Finnair Cargo’s Business Development Manager. 

“Our hands-on training tool is almost ready so users will have the opportunity to experience the system in a realistic, protected ’sandbox’ environment before going live. We are also fulfilling our remaining process streams, one of which is integrating various aspects of SkyChain with Finnish customs procedures for the purposes of taxation compliance and security.

“We are confident we will be ready on launch day,” assures Hellén.

Text by Michael Larkin


Published August 31, 2016

Category: Finnair Cargo